Refund & Return Policy
At TriTide Research, product integrity, quality control, and research safety are our highest priorities. All products sold by TriTide Research are intended strictly for research and laboratory use only and are highly sensitive in nature. For this reason, we maintain a strict no-refund and no-return policy.
1. All Sales are Final
Once an order has been placed and processed, it cannot be canceled, refunded, or returned for any reason, including but not limited to ordering errors, change of mind, or misuse. This policy allows us to uphold strict quality standards and ensure that all customers receive products that have been handled and stored under controlled conditions.
2. Damage, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. To report an issue, please email us using the contact information below.
Include:
- Your order number
- A clear description of the issue
- Clear photos of the product and packaging
Our team will review the claim and determine whether a replacement is appropriate.
3. Contact Information
If you have any questions regarding our refund and return policy, please contact us at: info@tritideresearch.com
FDA Disclaimer:
All products sold by TriTide Research are intended strictly for laboratory research purposes only. Products are not for human or animal consumption and are not approved for medical, clinical, diagnostic, therapeutic, or veterinary use.
Statements on this website have not been evaluated by the U.S. Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. All information provided by TriTide Research is for educational and informational purposes only. TriTide Research reserves the right to refuse service or cancel orders to maintain compliance and research-only standards. TriTide Research is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. TriTide Research is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act.
